Customer Service
Sinyi Development gradually improves its self-requirements for service quality, sets industry benchmarks, and pursues excellent service as its direction to identify, analyze, and respond to actual and potential impacts.
Latest News of Customer Service
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Sinyi Development is committed to providing high-quality customer service, complete excellent service in ten aspects, and can ensure the quality of service before, during and after construction, as well as a perfect customer experience. We pay special attention to the questions and opinions raised by customers, strictly control the progress and content of the response, and ensure the timeliness and accuracy of the response to avoid customer complaints.
Full Description
Site Visits
Depending on the progress status of each construction project, Sinyi Development will hold various informational meetings including a construction commencement briefing, a structural completion briefing, and a handover meeting. These meetings aim to fully and accurately communicate the progress of the construction project to customers and address any inquiries or concerns they may have.
Sinyi Development emphasizes interaction and communication with customers. To ensure that customers better understand the construction quality and progress of the project, Sinyi Development invites customers to the site for key milestone events. The activities and purposes of these on-site visits are as follows: 1. Completion of tying of steel reinforcements for the ground floor slab: Customers can witness the building foundation structure during this stage and understand the quality of tied reinforcements. Meanwhile, Sinyi Development´s professional team will be present to provide on-site explanations so that customers fully understand the structural safety and robustness of the building. 2. Completion of beam raising: The completion of beam raising marks an important stage in the building´s structure. Customers are invited to visit the site at this stage so that they can experience the height and the space of the building. Moreover, customers can inspect in person the quality of beams and columns, to ensure the durability and safety of the building while also monitoring the project progress. 3. Showroom: The showroom serves as a miniature representation of the buildings to allow customers to have a preview of their future living environment. Through on-site visits to the showroom, customers can personally experience the quality of building materials, interior design, and layout. They can also provide feedback and suggestions to Sinyi Development based on their preferences and needs. Site visits not only allow customers to personally witness the construction process of the building but also enhance their trust and confidence in the construction quality. Furthermore, the valuable feedback from customers helps Sinyi Development to continuously improve and enhance the quality of construction works and ensure the satisfaction of customers.
Digitalized Services
Sinyi Development recognizes the importance of digital technology and the internet in today’s society. We strive to develop digital services by offering customers convenient and efficient online information inquiries and services. This also enhances internal management efficiency, reduces labor costs, and creates a win-win situation. By digitalizing services like the online monitoring system, customers can monitor the construction progress anytime and anywhere, fulfilling their demands for real-time information access and service quality. Through our digital service platform, Sinyi Development maintains close communication with customers and provides online customer service to address their inquiries. The implementation of digital services not only enhances customer satisfaction but also effectively boosts Sinyi Development's business competitiveness. Customers can access the information they need at any time, shared in a real-time and transparent manner. Digital services reduce labor costs and improve internal management efficiency within the company. Customers can easily access the information they need through the Sinyi Development official website or mobile app. This process is simple and intuitive, and customers just need to navigate the corresponding function page to retrieve the desired information. Sinyi Development endeavors to optimize website interfaces and operational workflows to ensure customers can easily obtain the required information. To further adapt to the digital era and implement our digital services, Sinyi Development offers three measures to facilitate online customer services at any time. 1. Online Monitoring System Sinyi Development provides customers with a 24-hour online monitoring system so that customers can access the system through the Sinyi Development official website or mobile APP at any time. This enables customers to monitor the personnel, quality, and progress of the development project in real time. 2. Online Document Viewing Within 30 days after signing of the contract and upon the completion of the customer modification process, Sinyi Development will scan the contract and customer modification documents and upload them to the designated section on the Sinyi Development official website. Customers can access and review the contract details and customer modification information online through the website at any time. 3. Online Inquiry of Payment Information In collaboration with Taishin Bank, Sinyi Development updates the payment records within one month after customers make their installment payments. This allows customers to conveniently access the Taishin Bank´s Trust Enquiry System for Pre-sale Home to verify whether their payments have been successfully transferred to the trust account, providing them with real-time confirmation of their payment status and empowering them with a sense of security and trust in their payment transactions.
Customized Operations
Dedicated service
Sinyi Development cooperates with relevant construction and mechanical and electrical manufacturers to form a professional service team to assist customers in engineering design changes, material and color selection, etc. In order to provide better customer change services, we continue to optimize the operation process and seek innovation. For customer change operations, we continue to take the following measures to improve customer satisfaction: 1. Strengthen communication with customers, understand customer needs in advance, and provide professional advice during the design stage. 2. Provide a variety of and rich material and color selection options to meet the needs of customization. 3. Optimize the customer change operation process to shorten the completion time and reduce the impact on the progress of the project.
Sinyi Development adheres to the principle that “a transaction is not only the starting point of service but also an opportunity to provide customers with a wholehearted experience＂. To achieve this, a dedicated customer service email (XINYIKF@sinyi.com.tw) has been established to address customer inquiries and feedback, aiming to optimize the quality of service. Recognizing the era of smartphones, Sinyi Development introduced digital extensions to its phone system in 2022. This digital transformation allows employees to use the company´s APP to turn their smartphones into functional extensions, ensuring that customer calls are not missed. Strict timeframes are in place regarding the handling principle of customer service. Direct responses to customer inquiries or feedback are expected within 24 hours, while responses involving cross-departmental coordination or external partners are aimed to be provided within 72 hours.
Technological Inspection
Sinyi Development´s “Mobile Inspection＂ service aims to utilize modern technologies to provide customers with a more convenient, efficient and professional home inspection experience.
Community
Facilities Checkups
Property Checkups
Upon one year after the property handover, Sinyi Development offers property indoor checkups for various aspects, including structural beams and columns, fire safety, plumbing, electrical systems, air conditioning, water supply and drainage testing, leakage assessments, doors, windows and other hardware, etc.
Upon one year after the establishment of community facilities, Sinyi Development proactively conducts a community safety inspection for various aspects, such as building exteriors, rooftop drainage, public structures, public fire safety systems, emergency exits and underground parking, etc.
Warranty Service
Sinyi Development provides warranty services for building structures, fixed building materials, equipment, kitchen utensils and home appliances, and waterproofing.
Sustainable Service
Sinyi Development upholds the brand spirit of the Sinyi Group, which has accumulated 40 years of experience. With a commitment to sustainable services, rigorous quality control, such as Project Progress Portfolio, and comprehensive customer services, Sinyi Development ensures consistent construction quality and guarantees customer rights. Throughout the pre-construction, construction and post-construction stages, Sinyi Development ensures that our projects meet 100% of customers´ health and safety requirements. Simultaneously, it actively fosters mutually growing and closely interactive relationships with the local communities.
Relieved Service
Sinyi Development is based on its founding philosophy. The control of services and products is not limited to the areas visible to residents, but is implemented throughout the entire process. Therefore, Sinyi Development uses its unique building production experience in the industry to make information about the building construction process public and transparent, thereby achieving residents' peace of mind and trust.
Building Production Experience
Sinyi Development provides complete production records and factory certificates for various building materials, such as: steel bar materials, connector materials, concrete (sand, stone, cement and other additives), aluminum windows and glass materials (including glass and silicone factory certificates and wind and rain test reports), sound insulation pad material production records (including sound insulation pad on-site test reports), fire doors, entrance doors, light partition materials (including green building labels), ceiling materials (including green building labels), paint materials (including green building labels), waterproof materials used in water tanks (including non-toxic certificates), kitchenware materials, bathroom cabinet materials, etc., and obtains relevant quality inspection test results based on the use requirements of each material. Sinyi Development is committed to the traceability management of building materials from the place of origin to the factory and delivery to the construction site to ensure that the quality of building materials meets the design requirements.
Online Supervision System
Sinyi Development is committed to providing customers with more transparent and convenient services. To this end, Xinyi Development has launched an online supervision system to provide customers with online real-time supervision function display services. This supervision system has the following features: 1. Real-time monitoring: Customers can view the real-time construction status of the construction site at any time through the online supervision system. Even if they cannot go to the site in person, they can still understand the latest construction progress. 2. Image archiving: The online supervision system will automatically archive the on-site images, and customers can review the progress of the project at any time, which helps to ensure the quality of construction. 3. Transparency: The entire construction process is open to the public, allowing customers to clearly understand the construction progress and quality, reflecting Xinyi's commitment to integrity and ethics. 4. Online communication: Customers can communicate with the construction team through the online monitoring system, raise questions or suggestions, and maintain good interaction and cooperation between the two parties. 5. Safety monitoring: The online monitoring system helps ensure the safety of the construction site. Through real-time monitoring, potential safety hazards can be discovered immediately and preventive measures can be taken quickly.
Transparent Engineering Inspection
Sinyi Development provides household-based decoration project quality inspection reports, covering architecture and electromechanical. In terms of architectural decoration, the inspection content includes filling sound insulation cotton in light partitions, waterproofing water testing in bathrooms, waterproofing water testing in aluminum windows, waterproofing of layers, and laying of sound insulation pads. In terms of electromechanical decoration, the projects include full water testing of indoor drainage hanging pipes, water testing and pressure testing of water supply pipes, piping of light partitions in each space, indoor light partition configuration of water supply and drainage systems, and indoor light partition configuration of strong and weak current systems. For the above inspection items, Xinyi Development provides detailed inspection record photos, some of which are supplemented by self-inspection forms to ensure that the parts that customers cannot see also meet industry standards and live up to customers' expectations. Taking the inspection of the "Jiapin" project in 2023 as an example, transparent engineering inspection services will be provided throughout the process
Structural Inspection
Sinyi Development provides production records and related test reports for building and electromechanical structural engineering. Building structural engineering includes inspection records of columns, walls, beams, and steel bars, SGS bamboo steel bars, concrete cylinder specimens, and steel bar connector test reports; electromechanical structural engineering includes inspection of panel and wall piping, electrical engineering inspection, water supply and drainage engineering inspection, and fire engineering inspection. Integrate graphic data, test reports, and verification records of the project site construction status to allow residents to clearly understand quality control and structural safety certification in a transparent manner.